Privacy Policy

1. Introduction

Welcome to Smilio ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, process, and safeguard your information when you use our Instagram automation platform and services.

2. Information We Collect

When you connect your Instagram Professional or Business account with Smilio, we may collect:

• Account Information: Instagram username, Account ID, Page Name, and profile picture.
• Interaction Data: Public comments, direct message texts, story mentions, and interaction timestamps necessary to trigger automated replies configured by you.
• Authentication Data: Secure OAuth access tokens granted by Meta to communicate with the Instagram Graph API on your behalf.

3. How We Use Your Information

• To provide, execute, and maintain automated comment replies and direct message workflows.
• To display analytics, delivery reports, and usage statistics in your dashboard.
• To comply with Meta Platform Policies and technical requirements.

We never sell, rent, or trade your personal data or your audience's data to third parties.

4. Data Storage and Security

Your data and authentication tokens are encrypted at rest and in transit using industry-standard SSL/TLS protocols. Access tokens are stored securely in isolated database environments.

5. Meta API & Third-Party Services

Smilio operates strictly within the official Meta Graph API and Messenger API for Instagram. We adhere to the Meta Developer Platform Terms.

6. Data Retention and Deletion

We retain your data only for as long as your account is active. You have full rights to request the deletion of your account and all associated data at any time. For instructions, visit our Data Deletion page.

7. Contact Us

If you have questions about this Privacy Policy, please reach out to us at:
Email: support@smilio.app